Manuals as Structured Programs
نویسندگان
چکیده
The importance of manuals certainly extends beyond their use in training and reference. In some sense (whether this is explicit or implicit) a user must ‘know’ what they are doing to use a system, and the manual is a representation of what they could know. Whether a user could in practice verbalise their knowledge as a system manual is unlikely — it may not even be necessary to be able to do so if the system feedback is sufficient (cf. Payne, 1991); however it is certain that, for many users, the manual is the prime input to their initial system knowledge. Other work has discussed what `program’ the user may be executing (e.g., Runciman & Hammond, 1986); here we are concerned with a conventional concrete representation of the program as a manual, rather than a psychological or abstract expression of the user’s mental model.
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